

The Bank of Russia has updated its guidelines for banks on communicating the risks of cyber fraud. The document explains how to warn clients about the risks of money theft—both their own and credit—and the consequences of droppership (involvement in schemes for withdrawing and cashing out stolen money).
Banks are advised to develop special scenarios for conversations between employees and clients when they suspect a person is under the influence of criminals and may lose money.
Clients are encouraged to provide services for identifying suspicious calls and anti-virus programs, including those built into bank applications.
The methodological recommendations will come into force on July 25, 2024.
Author: Elina Akhmetova
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